At Boxing Gear Supply, we stand behind our premium boxing equipment like we stand behind fighters in the ring. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges policy ensures you get exactly what you need to keep your training on track.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective coverings must be intact
  • A proof of purchase or order number is required

Non-Returnable Items: For health and safety reasons, we cannot accept returns on Bar Face Headgear, Boxing Groin Guards, Boxing Headguards, Boxing Injury Support products, or any personal protective equipment unless they arrive defective.

How to Initiate a Return or Exchange

Step 1: Contact Our Fighter Support Team

Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Use the following template to ensure we process your request quickly:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Boxing Gear Supply Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product Name: [Product Name] Reason for Return/Exchange: [Please specify] [For exchanges only] I would like to exchange for: [Product Name & Size if applicable] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized, securely package your return and include:

  • The original packing slip or order confirmation
  • A note with your order number and return reason

Ship to:
Boxing Gear Supply Returns
84 Gardner St
Brighton & Hove, GB CH8E 6OP

Step 4: Processing Your Return

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange shipment.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive your return. Note that:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International customers: Customs/duties fees are non-refundable

Exchanges

For size exchanges or product swaps:

  • We’ll ship your replacement as soon as we process your return
  • If the replacement is more expensive, you’ll pay the difference
  • If less expensive, we’ll refund the difference

Damaged or Defective Items

If your boxing gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange a free return and expedite your replacement

Pro Tip: For faster resolution, include “URGENT – DAMAGED GEAR” in your email subject line along with your order number.

International Returns

Customers outside the UK:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • We recommend using a trackable shipping service
  • Original international shipping fees cannot be refunded

Questions about our policy? Our Fighter Support Team is ready to assist – contact us at [email protected].